Refund policy

Because most Meraki Mountain Trading Co. products are made to order, we do not accept returns or exchanges for change of mind, ordering the wrong item, or other buyer errors.

If something arrives damaged, defective, or incorrect, however, we want to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at merakimountaintradingco@gmail.com within 30 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos showing the item and the issue

We will review the information and work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or refund.

Please do not return an item unless we specifically ask you to do so.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, change of mind, or accidentally ordering the wrong product, size, design, scent, or other variation.

If there is a problem with the product you received, please contact us so we can help.

Cancellations & Order Changes

Orders may enter production shortly after they are placed. If you need to cancel or change an order, contact us as soon as possible at merakimountaintradingco@gmail.com.

We will do our best to accommodate your request, but once an order has entered production, cancellation or changes may no longer be possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately. We will attempt to correct it if the order has not progressed too far in the fulfillment process, but address changes cannot be guaranteed once production has begun.

Orders that cannot be delivered because of an incorrect or incomplete address provided at checkout are not automatically eligible for a free replacement or refund.